Genesys PureEngage Status - Incident History

Engage Cloud on AWS Platform Availability*

	US	Canada	EU	AP
November 2023	100%	100%	100%	100%
December 2022	100%	100%	100%	100%
January 2024	100%	100%	100%	100%
February 2024	100%	100%	100%	100%
March 2024	100%	100%	100%	100%
April 2024	100%	100%	100%	100%
May 2024	100%	100%	100%	99.619%
June 2024	100%	100%	100%	100%
July 2024	100%	100%	100%	100%
August 2024	100%	100%	100%	100%
September 2024	99.546%	100%	100%	100%
October 2024	100%	100%	100%	100%

* Platform availability may not reflect customer availability.

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

US East

US West

Canada

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